Terms & Conditions

Site Changes

The Islam Shop aims to keep this website new and exciting. We create timely editorial to replace content that becomes out-dated or out-of-season, and replace and expand sections of the site. The Islam Shop cannot guarantee that something you may have seen on a prior visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product Display

The Islam Shop have made each attempt to display the products featured as perfectly as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. The Islam Shop cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be precise / the same as the actual product.

Product Pricing

In the occasional occurrence of a product price discrepancy, the purchase price of the product on the The Islam Shop website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. We will attempt to inform you at least 12 hours prior to any promotional activity that will take place on our website, however in exceptional circumstances promotions on our website may be added without prior notice.

By placing an order for any products, you are confirming that you are of legal age and that the information you provide is truthful and correct. By accessing this website you agree to the full terms and conditions covered herein.

Post & Packaging

All orders below £60.00 are charged in accordance to the weight of the parcle, while all orders above £60.00 are absolutely free in UK main land.

All orders below £150.00 are charged a flat rate of £20.00 for postage depending on the weight, while all orders above £150 are absolutely free to any EU Country .

If you are not at home to receive the parcel, please ensure that someone else is. If the parcel is returned to us, you will have to pay the complete £12.00 postage price and will not be refunded.

Please also give up 3-9 working days depending on the publisher processing time before your order is dispatched. ALL BREAKABLE ITEMS ARE POSTED ON THE RESPONSIBILITY OF THE BUYER AND WILL NOT BE REPLACED IF RECEIVED BROKEN.

Electronic Waste

Electronic waste is one of the fastest growing waste streams and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers and wholesalers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling. So that our customers can get their waste electrical goods recycled. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by visiting www.recycle-more.co.uk.

Promotional Codes

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our call centre who will gladly investigate for you. Please note: To receive FREE standard delivery, the total amount of £65 or more must be payable after any promotional discounts have been applied to your order.

Discounts to Government sect workers

We do offer a 10% Discount to selected government organisation workers but it will have to be a minimum of £30.00 Spend and would not be liable for free delivery on £60.00 in order to get free delivery on the discount the consumer must spend £100.00

We offer discount to the following sect of workers

1. NHS Staff

2. Police Sect

All orders must be placed with the Government email or must provide evidence of working in the government sector.

The ISLAM Shop has the right to withdraw at any time without giving any prior notice.

If you would like your organization to be part of this scheme please do email us.

Newsletter Promotion

Our newsletter promotion as the following terms:

  • Excludes Arabic, Urdu and Tasheel Syllabus Books.
  • Offer expires 3 months (90 days) from signing up.
  • Minimum order £30. Maximum order £1000
  • Offer can only be used once per customer.
  • Multiple codes or signups per customer/household is forbidden and will void this promotion
  • If there is an error in calculations, code, or processing that is outside of our control. This offer is void.

Website Errors

The Islam Shop strives to present the most recent, most accurate, and most reliable information on our website at all times. though, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

Granted the unpredictability of technology and the online environment, The Islam Shop does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. The Islam Shop shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.

Third Party Links

To deliver a superior range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, The Islam Shop is not liable in respect of the use of these websites or resources.

Sponsors or Affiliates

If you would like to sponsor The Islam Shop or be advertised then please do contact us, any customers acknowledge and agree that, as you have chosen to click on the link, The Islam Shop is not liable in respect of the use of these websites or resources.

Your Account

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please safeguard that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

The Islam Shop reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

VAT

For customers residing outside the UK, please note: any items purchased from The Islam Shop website are inclusive of VAT. This is a UK registered website and we have no legal obligation to supply items with zero VAT. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

Online Returns

We are delighted to offer 14 days for a refund or exchange online. If you wish to return or exchange an item, please ensure that the product is not damaged and the tag and original packaging are still intact.

The products must be returned to The Islam Shop in the original packaging that was sent to you.

If a returned item is found damaged and the tag or its original packaging has been removed, we will not process the refund or exchange. Please note however, when granted a refund or exchange, you are not liable for the shipping costs. In the case of an exchange, you must provide The Islam Shop with an original delivery note with the reason of return for the product they are returning either in store or via post. We cannot accept returns without a delivery note.

For all returns and exchanges, please send your items to:

The Islam Shop
16 Mount Pleasant Lane
London
E5 9DN

Delivery

UK Delivery

All UK deliveries are shipped and arrive within 3 to 9 working days (excluding public holidays and weekends). All Kube Publishing and The Islam Foundation publishing products will take up to 7 to 9 working days (excluding public holidays and weekends). You will be notified via email of the delivery status of your product and can track your item accordingly.

Delivery Charge within UK will be automatically calculated according to the weight of products in the basket

Parcels usually arrive within 3 or 4 working days after the item has been dispatched. Orders over £60 receive FREE standard shipping with in UK and orders over £150.00 receive FREE standard shipping within any EU countries.

If you live within 3 miles radius and your order is over £35.00 you are eligible to receive FREE standard shipping to your door.

International Delivery

All international orders are usually reach their destination within 7 working days after the parcel has been dispatched. The price is dependent on where the parcel is being received.

Zone 1:
Shipping to USA, Finland, Italy, Luxembourg, Portugal, San Marino, Sweden, Spain, Austria, Belgium, Denmark, France, Germany, Ireland and Netherlands costs from  £13.99 depending on the weight of the parcel.

Zone 2:
Shipping to Albania, Andorra, Australia, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia, Leichtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey and Ukraine costs from  £17.99 depending on the weight of the parcel.

Zone 3:
Shipping to Canada, UAE, Hong Kong, Indonesia, Phillippines, China, Japan, Macao, Malaysia, Singapore, Taiwan, Thailand and Vietnam costs from £19.99 depending on the weight of the parcel.

Undelivered Items

If an item it undelivered, you may contact The Islam Shop and we will try our best to track the parcel. Once our items have been delivered, The Islam Shop  will not be held responsible for missing packages.

If the courier tries to deliver on more than 2 occasion and the customer is not in and has not left a note in the delivery note when ordering then the consumer will not be refunded and will be charged for the shipping.

UK services:

For UK deliveries, parcels remain at the courier depot for approximately 48 hours. If an item is undelivered and you have not arranged for a re-delivery, the parcel will return to the Islam Shop . In this case, the original cost of the products will not be refunded although the original shipping cost and the extra charge will not be credited to your account. If you wish to purchase the undelivered items, you will need to replace a new order online.

International services:

For international deliveries, parcels remain at the courier depot for up to 4 weeks. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with the delivery service, The Islam Shop will make several attempts to contact the customer via telephone or mail in order to try and arrange a suitable delivery time. If after 21 days, there has been no contact with the customer, the courier will make a further attempt to leave your parcel with a neighbor and leave another card to this effect with the responsibility of collecting the parcel being that of the customer. If delivery to a neighbor is not possible, the parcel will be returned to The Islam Shop with a charge of the service credited to the customer. Any requests which follow for a further delivery attempt will be subject to a repeat delivery charge in full, in addition to the failed delivery charges which will be stated by the courier (charges will vary depending on the location and weight of the parcel concerned). An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.

The Islam Shop will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.

If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by  The Islam Shop and any courier charges incurred for returning the parcel to us will be deducted from the total refund value.

Return and Exchange Policy

We are delighted to offer 14 days for a refund or exchange online. If you wish to return or exchange an item, please ensure that the product is not damaged and the tag and original packaging are still intact.

The products must be returned to The Islam Shop in the original packaging that was sent to you.

If a returned item is found damaged and the tag or its original packaging has been removed, we will not process the refund or exchange. Please note however, when granted a refund or exchange, you are not liable for the shipping costs. In the case of an exchange, you must provide The Islam Shop with an original delivery note with the reason of return for the product they are returning either in store or via post. We cannot accept returns without a delivery note.

For all returns and exchanges, please send your items to:

The Islam Shop
16 Mount Pleasant Lane
London
E5 9DN

Data Protection

The Islam Shop uses the latest in Secure Server Technology (SSL - 128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside The Islam Shop for marketing purposes, although our representatives and appointed agents and business partners may hold your data so that your details and/or order can be processed and/or account maintained.

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to The Islam Shop. We may also use your details to send you information, via email, post or mobile phone, about other goods and services we sell or for our research purposes. If you have registered to receive information from us, you can remove your email address from our list by using the 'unsubscribe' links at the bottom of the promotional emails we send you, or by changing your preferences.

Third parties

Your personal information may be disclosed to other businesses within The Islam Shop and to reputable third parties who will help process your order. The Islam Shop requires that all such third parties treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes.

Policy amendments

We may update our policies from time-time by posting a new version on our website. Any questions regarding this policy should be directed to the Data Protection Co-ordinator.


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Company no: 09657021
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Charities we support

Ummah Wealfare Trust Al-Imdaad Foundation UK