Deliveries

Delivery Policy

At The Islam Shop, we are committed to ensuring a smooth and reliable delivery process for all our customers. Please read the following terms carefully, as they outline our delivery services, charges, and conditions:

UK Delivery Timeframes

All UK orders are shipped promptly, with an expected delivery window of 3 to 9 working days, excluding weekends and public holidays. For products published by Kube Publishing and The Islam Foundation, delivery may take slightly longer, typically arriving within 7 to 9 working days. Rest assured, you will receive timely email notifications to keep you updated on your order’s status, along with tracking details to monitor your delivery progress.

Delivery Charges

Our delivery charges are calculated automatically based on the total weight of the items in your basket. Once your order has been dispatched, most parcels will reach you within 3 to 4 working days.

For orders exceeding £35, you will enjoy FREE standard shipping anywhere in the UK. Please note that terms and conditions apply, and further details can be found at the end of this page.

Exclusive Local Free Delivery Offer

If you reside within a 3-mile radius of our location and place an order over £35, you qualify for FREE standard delivery right to your door. This exclusive offer is designed to benefit our valued local customers.

Out of Stock Items

We strive to keep all products in stock; however, in the rare instance that an item in your order is unavailable, we will dispatch the rest of your order promptly and issue a refund for the out-of-stock items. This ensures that delays are minimized, and you receive your available products as quickly as possible.

Returns Policy

We welcome returns; however, please be aware of the following terms:

Return shipping labels or costs will not be provided by The Islam Shop.
A 35% administration charge will be applied to the total value of your returned order.

By placing an order with The Islam Shop Ltd, you agree to these terms and conditions. These policies ensure clarity and transparency while maintaining the highest standards of service for our customers.

We are here to assist you at every step of the way. If you have any questions or concerns regarding delivery or returns, please do not hesitate to contact our customer service team.

International Delivery:

Shipping costs vary for international delivery:

Europe Zone

Europe Zone 1: Republic of Ireland, France, Germany, Corsica, Denmark, and Monaco
Europe Zone 2: Austria, Latvia, Azores, Lithuania, Balearic Islands, Luxembourg, Belgium, Madeira, Bulgaria, Malta, Canary Islands, Netherlands, Croatia, Poland, Cyprus, Portugal, Czech Republic, Romania, Estonia, Slovakia, Finland, Slovenia, Greece, Spain, Hungary, and Sweden
Europe Zone 3: Albania, Moldova, Andorra, Montenegro, Armenia, North Macedonia, Azerbaijan (including Spitzbergen), Belarus, Russia, Bosnia & Herzegovina, San Marino, Faroe Islands, Serbia, Georgia, Switzerland, Gibraltar, Tajikistan, Greenland, Turkey, Iceland, Turkmenistan, Kazakhstan, Ukraine, Kosovo, Uzbekistan, Kyrgyzstan, and Vatican City State

World Zones

World Zone 1: Covers all countries, not defined as being in Europe, World Zone 2, or World Zone 3. World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East, and South East Asia.
World Zone 2: Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling Islands, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa and Western Samoa
World Zone 3: This zone consists of the USA.

Undelivered Items

If an item is undelivered, contact The Islam Shop for tracking assistance. Once items are delivered, The Islam Shop is not responsible for missing packages.

If the courier attempts delivery and the customer is unavailable without leaving a note, no refund will be issued, and shipping charges apply. If the courier attempts delivery to an incomplete or incorrect address resulting in a parcel return, a refund will not be issued.

UK Services

For UK deliveries, undelivered parcels remain at the courier depot for about 48 hours. Replacement of undelivered items requires placing a new order online.

International Services

For international deliveries, undelivered parcels remain at the courier depot for up to 4 weeks. The Islam Shop attempts to contact with the customer for a suitable delivery time. After 21 days with no contact, the courier may attempt delivery to a neighbor. If unsuccessful, the parcel is returned with charges credited to the customer. Repeat delivery attempts are subject to additional charges.

The Islam Shop does not accept responsibility for packages returned due to insufficient/incorrect address information. Additional shipping fees apply for re-sending. Customers are responsible for paying in advance of shipment.

If a delivery attempt is deliberately rejected by the customer, initial shipping fees and courier charges for return will be deducted from the total refund value.

Free Delivery Promotion

The free delivery offer excludes items in the Arabic Books, Urdu Books, and Tasheel Syllabus Categories. If eligible for free delivery and any products are out of stock, we will dispatch available items and refund the out-of-stock ones. Customers wanting to return goods are welcome, but the return label or cost will not be provided, and a 25% admin charge will apply to the total order.