Deliveries
UK Delivery
All UK deliveries are shipped and arrive within 3 to 9 working days (excluding public holidays and weekends). All Kube Publishing and The Islam Foundation publishing products will take up to 7 to 9 working days (excluding public holidays and weekends). You will be notified via email of the delivery status of your product and can track your item accordingly.
Delivery Charge within UK will be automatically calculated according to the weight of products in the basket
Parcels usually arrive within 3 or 4 working days after the item has been dispatched. Orders over £35 receive FREE standard shipping with in UK and orders over £150.00 receive FREE standard shipping within any EU countries. Terms apply - More information on this offer is at the end of this page.
If you live within 3 miles radius of our location and your order is over £35.00 you are eligible to receive FREE standard shipping to your door.
International Delivery
Shipping to USA, Finland, Italy, Luxembourg, Portugal, San Marino, Sweden, Spain, Austria, Belgium, Denmark, France, Germany, Ireland and Netherlands costs from £13.99 depending on the weight of the parcel.
Zone 2:
Shipping to Albania, Andorra, Australia, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Greenland, Hungary, Iceland, Latvia, Leichtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Turkey and Ukraine costs from £17.99 depending on the weight of the parcel.
Zone 3:
Shipping to Canada, UAE, Hong Kong, Indonesia, Phillippines, China, Japan, Macao, Malaysia, Singapore, Taiwan, Thailand and Vietnam costs £19.99 depending on the weight of the parcel.
Undelivered Items
If an item is undelivered, you may contact The Islam Shop and we will try our best to track the parcel. Once our items have been delivered, The Islam Shop will not be held responsible for missing packages.
If the courier tries to deliver and the customer is not in and has not left a note in the delivery note when ordering then the consumer will not be refunded and will be charged for the shipping.
If the courier tries to deliver and the address is incomplete or incorrect and the parcel returns then a refund will not be issued.
UK services:
For UK deliveries, parcels remain at the courier depot for approximately 48 hours. If an item is undelivered and you have not arranged for a re-delivery, the parcel will return to the Islam Shop. In this case, the original cost of the products will not be refunded although the original shipping cost and the extra charge will not be credited to your account. If you wish to purchase undelivered items, you will need to replace a new order online.
International services:
For international deliveries, parcels remain at the courier depot for up to 4 weeks. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with the delivery service, The Islam Shop will make several attempts to contact the customer via telephone or mail in order to try and arrange a suitable delivery time. If after 21 days, there has been no contact with the customer, the courier will make a further attempt to leave your parcel with a neighbour and leave another card to this effect with the responsibility of collecting the parcel being that of the customer. If delivery to a neighbor is not possible, the parcel will be returned to The Islam Shop with a charge of the service credited to the customer. Any requests which follow for a further delivery attempt will be subject to a repeat delivery charge in full, in addition to the failed delivery charges which will be stated by the courier (charges will vary depending on the location and weight of the parcel concerned). An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.
The Islam Shop will not accept responsibility for packages which are returned to us or taken out by customs due to insufficient/incorrect address information or any other reason. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by The Islam Shop and any courier charges incurred for returning the parcel to us will be deducted from the total refund value.
Free delivery promotion
Our free delivery offer excludes items that are in the Arabic Books, Urdu Books and Tasheel Syllabus Categories.
