Frequently asked questions

 

You can order online through our secure website.
You can order from our website at any time and any day of the week 24 hours 7 days a week.
No - we only accept orders for items that are in stock.
Yes, they can. We will always do our best to offer you the best value available.
Once the order has been placed, it cannot be changed online. We cannot change anything on your order however, we can cancel and re-order if the order has not yet been processed. Please contact sales@theislamshop.com
On most occasions, you can cancel your order within an hour of placing it. However, please contact The Islam Shop team and they will confirm if your order can be cancelled or whether it’s too late for it to be cancelled. You can cancel individual items within the order. If the goods have already been dispatched, we will not be able to stop the delivery process.
We offer discounts for orders over certain order values. Please telephone The Islam Shop to discuss your requirements.Once the order has been placed, it cannot be changed online. We cannot change anything on your order however, we can cancel and re-order if the order has not yet been processed. Please contact sales@theislamshop.com
If it is about a product or a service that you have received, then please email sales@theislamshop.com
We accept all major credit/debit cards for payment. The cards accepted include: Visa, Mastercard, Amex and PayPal. Other cards like Discover, JCB, Diners, and Maestro are accepted.
Yes. We encrypt your connection between your browser and our server using TLS. Your card details are not stored on our servers. However, it is recommended that you use a strong password on your account.
Authority for payment must be given at the time of your order. Payment will be taken immediately. If your card is authorised, you will receive an email confirming that your order has been successful.
We like to give you plenty of payment options, so you can use any of the following cards (MasterCard, Visa etc). We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
If your order has not arrived when expected, please contact The Islam Shop on sales@theislamshop.com and they will track your order and assist you with your query.
Please enter your email address in the Newsletter Signup section of our website.
Once registered log into your account to amend your password, email address or address details.
It may be because the details have been entered incorrectly. Please check the email address has been entered correctly in both fields. If you would like to close your account please contact us, quoting the email address associated with your account in the 'Your Message' box.
We do not offer any sponsorship for individuals or sports teams. However, we do donate a percentage to the Poor and needy.
The Islam Shop uses Royal Mail, My Hermes and UPS
Yes, you can advertise your business on The Islam Shop and you will need to email us and fill out a form and sign the terms and condition page.

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Company no: 09657021
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Charities we support

Ummah Wealfare Trust Al-Imdaad Foundation UK