Returns

Return Policy

At The Islam Shop Ltd, we prioritize customer satisfaction while upholding the quality of our products. Please read our return policy carefully to understand our procedures and terms.

1. Returns Due to Change of Mind:

• We maintain a strict policy and do not offer returns or exchanges solely due to a change of mind. We encourage customers to consider their purchases carefully before finalizing them.

2. Returns Due to Product Damage:

• In the unfortunate event that you receive a damaged product, kindly contact us immediately at sales@theislamshop.com for assistance. We are committed to resolving such issues promptly.

3. Conditions for Accepted Returns:

If The Islam Shop agrees to accept a returned item, it must meet the following conditions:

• The product must be in its original packaging.
• The product should not show any signs of damage, with tags or original packaging intact.
• Items must be returned within 15 days of receipt.

4. Exclusions:

• We do not accept returns on selected items for more information please email sales@theislamshop.com

5. Responsibility for Shipping Costs:

• Customers are responsible for covering the shipping costs associated with both the original purchase and the return unless the return is due to a fault on our end.

4. Procedure for Online Returns:

• To request a return or exchange due to product damage, please contact sales@theislamshop.com. If approved, return the products in their original packaging. Please note that we cannot accept returns on personalised items.

5. Resaleable Condition:

• Returned items must be in an unused and unopened state, with packaging fully intact. If the product is returned in a condition that is not fully resaleable or if the packaging is damaged, we reserve the right to refuse a refund or exchange.

6. Statutory Rights:

• Please be aware that our return policy does not affect your statutory rights as a consumer.

9. Refund Exceptions:

• We are unable to refund postage or gift wrap charges if the product is unwanted or if you have changed your mind.

By purchasing from The Islam Shop Ltd, you agree to abide by the terms outlined in our return policy. If you have any further queries or require assistance, please do not hesitate to contact us.